Shipping policy

Effective date: 3/31/2026

Shipment processing time:
All orders are processed within 1-3 business days (Monday-Friday, with the exception of certain holidays). Orders are not shipped on weekends and on certain holidays. You will receive a confirmation email after you submitted a checkout.

Shipping carriers:
We use USPS, FedEx, and UPS.

Shipping destinations:
We only ship to the contiguous United States. We do not ship internationally. At our discretion, we may cancel an order if the package destination is not within the contiguous United States. Customers are responsible for providing accurate, complete, and/or deliverable shipping information. We will not be responsible for any negative impact caused by incorrect, incomplete, and/or deliverable addresses. Please double check before checking out.

PO/AFO/APO/FPO:
We will ship to PO/APO/FPO/DPO. At our discretion, we may cancel an order to a PO box for packages that are of the larger size. Packages that are on the smaller size are perfectly okay for PO boxes.

Lost, stolen, held, or damaged packages:
We are not responsible for lost, stolen, held, or damaged packages. Once your package is handed off to a shipping carrier, ownership of the package has been transferred, and therefore it is the shipping carrier's responsibility to ensure it arrives safely and on time. Once the package is delivered, ownership of the package is then transferred to the customer, and therefore the risk of loss is on the owner. 

Investigation:
We will assist in any investigation regarding such matters (lost, stolen, held, and/or damaged packages), but you must report such matters within 48 hours, or this may result in denial. The 48 hours starts when the package is marked as delivered by the shipping carrier. We may ask for photos and/or videos of the packaging, condition of the product, and the shipping label to aid in the investigation.

If you have any questions about our shipping policy, please contact us at support@ruruswares.com.